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Most recently on Yelp:
"The folks at West Valley Cycle were absolutely top notch. I would not hesitate to recommend them to anyone considering a BMW."
I purchased a BMW from someone who lived near LA and for various reasons I could not actually look at the bike. This is the ONLY dealer in the LA area that I would trust as my eyes and ears in looking it over on my behalf. Not only did they do an impeccable job in testing the bike, but they were also nice enough to store the bike for FREE for several days while I worked out a deal with the seller and until I could pick it up.
I had the pleasure with dealing with every person that works there. They were all as nice as can be and as friendly as you could hope and most importantly highly competent and very knowledgeable. I am not from the area, but I can say that I would ride my bike an hour or more out of the way for West Valley Cycle to look at it.
"West Valley Cycle is what a bike shop should be."
New York, NY
"A hidden gem unique in so many ways".
As a motorcycle dealer, this is one of the country's oldest - you can tell this is a legacy establishment. A treasure of history in the center of LA's heart and soul; the Valley. As a SoCal BMW motorcycle dealer no other dealership comes close. As a family-run business I've been to many family-run establishments, but the genuine care I received the first time I walked in their shop was on another level almost of another time. We spoke about the rich history of the San Fernando Valley, and the lovely lady who had just assumed responsibility for the business (the family members who previously run the business had passed away recently) was kind enough to walk inside to her library and lend me a book by Kevin Roderick called "San Fernando Valley; America's Suburb" (a superb book), to welcome me back home (as I just moved back). What a wonderful person. I was doing my motorcycle maintenance in my garage, but having met the Richters I almost want something I can't handle fixing to happen so I have an excuse to go see them again!
"This family deserves all the support it can get."
Beverly Hills, CA
As a new rider, Ruth at WVCS had the patience of a saint with my endless questions and research on BMW bikes. She was also realistic about bikes I should look at considering my level of expertise and goals. I've spent several hours there and watching how they treat their customers I'm convinced this is the shop I'll buy my bike from. People describe it as an old fashioned bike shop, I can see that.
"Great people, great resource, and I am glad they're close to me.
Los Angeles, CA
My experience with West Valley has been top notch and far better than larger dealerships. They take great care to ensure your satisfied with with buying your bike and getting your service.
"Ruth and John treat you more like family than a customer and I recommend them to anyone interested in a BMW."
Los Angeles, CA